How can we help?

Signing up is free. Tap Log in / Sign up at the top and choose your mobile number (we send a code by SMS), your email, or Google.

A free account plays every free title in full, saves your likes and playlists, and remembers where you stopped.

Codes can take up to a minute. Check that your mobile number is correct (for example 0300 1234567), then tap "Send again".

For email, look in your Spam or Promotions folder. If it still doesn't arrive, contact us and tell us the number or email you used.

Go to Your account (tap your picture at the top, then Account). You can change your name, password, languages and notifications there.

Go to Your account and choose Delete account at the bottom. This removes your playlists, likes and history and can't be undone.

If you pay through your mobile balance, unsubscribe first (Your account → My subscription) so you're not charged again.

No ads, every title in full, unlimited downloads for offline listening, and up to 3 screens at the same time.

Mobile balance (Jazz, Zong, Telenor, Ufone) is charged daily. Easypaisa, JazzCash and debit / credit cards are for the monthly and yearly plans. Google Play is coming with the Koail Android app.

Go to Your account → My subscription and tap Unsubscribe. You won't be charged again. Days you've already paid for stay Premium until they run out.

Mobile-balance subscriptions continue daily until you unsubscribe. Card and wallet payments don't renew by themselves: we remind you by email before your Premium ends.

Payments usually take a minute. Refresh the page, or log out and back in.

If you're still not Premium after 15 minutes, contact us with the payment reference from your receipt email or SMS, and we'll sort it out.

Each confirmed mobile number can try Premium free for 3 days once (on the Premium page).

Free-days codes and company codes go in "Have a code?" on the Premium page. Discount codes are entered at checkout.

Without an account you hear a 30-second taste. Log in (it's free) to play free titles in full. Titles marked Premium play in full with Premium.

A free account plays on 1 screen at a time and Premium on 3. You can choose to play here instead, which stops the other screen.

With Premium, tap Save for offline on a title or playlist. Saved titles are on the Downloads page and play without internet. Go online at least once every 30 days to keep them.

Quality adjusts to your connection automatically. Try moving to a stronger signal or Wi-Fi, or refresh the page.

If it keeps happening, contact us and say which title, and whether you're on a phone or computer.

Yes! Use the contact form and choose "Content request". We read every request.

If you own the rights to something on Koail (or act for the owner) and didn't allow it, send a copyright complaint at koail.com/copyright (link: "Copyright" at the bottom of every page). We review complaints within 2 working days.

For other problems with a title (wrong details, doesn't play, inappropriate), tap the flag ("Report") on the title's page.

Go to Your account → Notifications and switch off what you don't want. Every email also has an Unsubscribe link at the bottom.